State of Origin 2017 Suncorp Stadium Spirit Of Anzacs Centenary Experience – Melb, Adelaide, Tamworth, Towoomba, Mackay, Cairns,Townsville, Brisbane, Port Augusta, Perth, Kalgoorlie, Geelong, Orange, Newcastle, Sydney – 2017 Premiers Concert – Seniors Week 2016 Georgy Girl 2016 AFL Premiership Season – Simonds Stadium, Patterson Stadium, Subiaco (Domain) Stadium, Gabba, Blundstone Arena, Scg And Manuka Oval Jaguar Xe S Display 2016 The Pink Floyd Experience 2016 Field Day 2016 Isagenix International Convention 2016 Brisbane International (Tennis) 2016 Mitre 10 Awards Night 2016 Melbourne Food And Wine Festival 2016 Australian Open 2016 White Night 2016 Magic Millions 2015-2016 Sydney Tattoo Show Ed Shearan 2015 Taylor Swift 2015 A League Football – Brisbane Roar Home Games 2015 India Festival 2015 Brisbane Festival 2015 IPL Cricket 2015 Rufus 2015 The Plot Festival –Syd 2015 The Plot Festival –Syd 2015 Brisbane Truck Show 2015 LJ Hooker Awards Celebration 2015 Rates Australian Pga Golf Tournament 2015 Fly Emichannel 7's 'Bringing Sexy Back' Gala Dinner 2015 The Voice 2015 The Arias 2015 Harbourlife 2015 Sculptures By The Sea 2015 Super 7 Rugby 2015 Melbourne Fashion Week 2015 Stereosonic - Adl/Syd/Bris 2015 Brisbane City Christmas Lights 2015 The Colour Run 2015 Jason Derulo –Syd 2015 Melbourne Town Hall Christmas Projections 2015 CBA Eofy Function 2015 Hot Dub Time Machine 2015 The Brickman Experience 2015 Hillsong Conference 2015 Vivid 2015 Hi-Five 2015 Jimmy Barnes 2015 City Slider 2015 Mardi Gras 2015 Matilda – Abc Studio Rehearsals 2015 Ice Hockey Classic (Usa V Canada) Planet Ark National Tree Day 2015 Chinese New Year 2015 Aladdin 2015 Wicked 2015 Les Miserbles 2015 UFC 193 Melbourne 2015 This That Festival 2015 Harbourlife 2015 Lion King 2015 Singing in the Rain 2015 Cirque Du Soleil Totem 2015 - Auckland - Sydney - Melbourne - Brisbane - Adelaide - Perth - Singapore Hi Five 2015 Listen Out 2015 Rugby League Semi Finals 2015 The Footy Show Grand Final 2015 Katerina and David Grant's Wedding 2015 Matilda 2015 Justin Bieber 2015 Dally M Awards 2015 EB Games Expo 2015 Studio 55, 15th Anniversary Event 2015 Nab Chinese New Year Gala Dinner 2015 Sydney Swans Games 2015 Phillip Morris Product Launch 2015 Jimmy Barnes 2015 City Slider 2015 CBA EOFY 2015 Mardi Gras 2015 Aladdin 2015 Wicked 2015 Ice Hockey Classic 2015 Les Miserable 2015 Sydney Festival 2015 The Voice 2015 Pacific International Maritime Expo 2015 Slimefest 2015 Audi Launch Mitsubishi Launch Mercedes Launch Ford Launch Inaugural Summer Swim Series Plus Maternity Australia The Next Three Days Launch Ross Noble Tour Chinese New Year Floats Shen Yun Ballet Hubei Chinese Bells Danks National Trade Show Mulan Acrobatic Show Hubei Chinese Bells Shackleton G20 SUMMIT 2014 NPI National Roadshow 2013 - Sydney, Melbourne, Brisbane, Adeleiade, Perth Cavalia 2013 - Sydney, Melbourne, Brisbane, Adelaide, Perth Leonard Cohen 2013 Cairns Listen Out Festival 2013 Sydney, Melbourne, Brisbane Harbourlife Festival 2013 Brisbane Harbourlife Festival 2013 Sydney Future Music Festival 2013 - Sydney, Melbourne, Adelaide, Perth, Brisbane Good Life Festival 2013 Sydney Field Day 2013 V Energy Summerdayze - Perth 2013 Mariah Carey 2013 Sydney The Chronicles of Narnia: The Exhibition - Little Melbourne 2012 Skyfall James Bond Movie Launch Sydney 2012 Cold Play - Opera House Sydney 2012 The Equatana - Melbourne 2012 Motorshow Sydney 2012 Sydney Festival 2012 AACTA Awards Sydney Opera House 2012 BDO Skate Ramp Logies 2012 Melbourne Battleship Worldwide Premier Sydney 2012 Grizzly Bear Melbourne 2012 Australian Open Tennis Sydney-Brisbane-Melboune 2012 Australia Day - Sydney Harbour Foreshore Authority 2012 Glebe Island Field Day NYD 2012 Sydney Resolution NYE 2011/12 Spicks and Speck-tacular National Tour 2011 Sydney - Wollongong - Adelaide - Perth Carols By Candlelight in the Domain 2011 School Spectacular 2011 Super X Tour 2011 X Factor 2011 Stereosonic 2011 Arias 2011 V8 Supercars Sounds of Light 2011 Sydney Telstra 500 2011 Aust VS NZ Test Cricket 2011 Brisbane - Tasmania Magic Millions 2011 Hollywood Movies Fed Square Melbourne 2011 Microsoft Xmas Party 2011 Westpac AGM 2011 Justice Crew 2011 National Tour AMP Xmas Party 2011 Christmas in Lazytown 2011 The Premiers Conference 2011 Kool and the Gang 2011 Malaysian Kitchen 2011 Australia Day Awards Canberra Allan Border Medal 2011 The Red Shoes Export Awards 2010 Redbull MTV Awards Logies Awards 2011 Virgin Launch Nitro Circus Tour 2011 SAS Karnivool Utopia Katy Perry / Austereo Coaster Fest 2010 Stadium Melbourne Opening 2010 The Boat Show Humpty Dumpty Ball World Youth Day Kung Fu Panda 2 Premier John Eales Medal Vivid Festival Rockwiz Integrate Smpte Sexpo Sydney, Melb, Adelaide, Brisbane, Perth Hillsong All Tomorrows Parties Parklife V Fest Future Music Festival Good Vibrations Festival Thor Movie Launch Australian Open Hairspray Romance Was Born Tropfest Australia Day The Motor Show Sydney Festival Parklife V Festival Future Music Festival Good Vibrations Festival Thor Movie Launch Australian Open Hairspray CDS Tapis Rouge Films Afloat Boy From Oz Riverdance 30 Days of Fashion and Beauty Melbourne Cup Shore Thing APEC Global Gathering Humpty Dumpty Ball INDY on the Gold Coast Grand Prix Golden Slipper Malibu Sunset LG Roadshow Tianjin Opera Super X National Tour Clipsal 500 V8 Supercars Adelaide The Wiggles Vodafone Launch T Life City Store Opening Huggies Lovable Launch FIFA/Coca Cola World Cup Tour Fat Boy Slim BWG Awards Jamie Oliver Roadshow Planet Shakers Conference Nicole Kidman Wedding Emirates FWC Airport Experience Rugby Union Crusty Demons Premiers Conference Comm Insure Mardi Gras Simmer on the Bay Homebake Danny Green vs Roy Jones Fight Arias Logies Brittney Spears Akon Earth Festival Deadly Awards Trinny & Susannah Deacon Corporate Function Jay Chou Home Nightclub PA Installation Helmut Lotti Da Vinci Exhibition Nickelodeon Kids Choice Awards Soundwave Vogue Aussie Cook Off Grasshopper David Campbell 09 Oz Tour Mary Poppins Pure Launch Foxtel Lap Bacardi Express Defquon 1 Blueprint Festival Hill Top Hoods Police Legacy Ball Telstra Roadshow AFL Grand Final Wespac Christmas Party The Prodigy South Wharf Display Pompeii Louis Vitton Movember Chanel Good Weekend 25th Anniversary Robbie Williams Vitta Expo Carols by Candlelight Sensation White 2Day FM NYE 08 Short Stack Days Like This Chinese New Year / Dragon Boat Races Sunset Sounds The Pink Floyd Experience Laneway Festival Footscray Magic Millions Coca Cola Bottle Blast Glenelg AR Rahman Bollywood Neways Convention Australian Open Summerdayze Australia Day (Penrith) Military Tattoo SCEC Military Expo Loreal Fashion Week Future Music Twilight Q & A Session Luna Park Star Trek Worldwide Launch A Tribe Called Quest Winterfest Fuji-Xerox Franklins EB Games Youth Festival Turbine Hall WWF Coles Road Show Motor Show Knox Street Fair Safety Expo World's Funniest Island Red Bull Flugtag Clipsal 500 Golf Masters Powder Finger Arias Cointreau Ball ACLA National Conference Orica Amway Concerts Masterchef Coffee Festival Bridal Expo Designex Sydney on Sale Mind Body Spirit Festival Home Show Good Food and Wine Show Australian Gaming Expo Westpac AGM Telstra Next G Launch Brownlow Medal Awards Crown Palladium Melboune AAMI

Corporate Environment

Corporate Environment

Many of our jobs take place in an extremely corporate environment. A lot of money has gone into these shows, they are generally on behalf of very large companies and are hosted in extremely exclusive locations such as five star hotels. It is extremely important to bear these things in mind when representing Show Support in the Corporate marketplace, especially when our client is Staging Connections (or any of our good clients).

Please remember the following points before arriving to work on a Show Support gig:

  1. Black Steel Caps (good condition)
  2. Long Black Trousers (good condition)
  3. No Piercings (these must be removed before arriving onsite)
  4. Neat Hair (either cut short or tied back neatly)
  5. Clean, tucked in SHS Polo Shirt.

In other words you must look respectable.

Also for any type of ‘Operating Job’, such as Audio or Followspot, you must wear Dress Blacks. This means good quality long sleeve black shirt and good quality black trousers and black shoes (steel capped). If you are in a nice suit or good clothes which are not black then you are out of uniform.

It is also of vital importance that crew always enter a venue via the staff entry and never use the main entry which is reserved for hotel guests. Always use the correct staff entry, sign in at security and then wait for your shift to commence in a back stage or back of house area out of site of the function patrons or delegates. If you are in doubt as to how to enter a certain venue, please call the office during business hours for an explanation.

INCOMING SMS – 0429368718

Please read the following information carefully.

We now have an Incoming SMS Number: 0429368718

Please note, you cannot call this number, it is for incoming SMS only.

Any messages you would like to convey to your Ops Manager can be sent by SMS to this number.

TEXTING IN TIMES AT THE END OF YOUR SHIFT

This is incredibly important, once you have finished work, as soon as your shift is completed; you are required to send an SMS to your Ops Manager detailing the hours you have just worked. If you do not text in your hours, you have not fulfilled everything required of you on a shift and will not be eligible for the bonus for that shift.

The text message (SMS) should be in the following format.

Start Time (4 digits, 24hr time, no punctuation) Space (1 space only, no punctuation) Finish Time (4 digits, 24hr time, no punctuation)

If you had a break during your shift, you should SMS in the hours of your first shift and then your second shift, with a space in between.

You do not need to include your name, or any other information at all. You are in effect communicating with the database yourself and locking off your own shift, so your SMS needs to be in the correct format.
Example: 0800 1700

If you worked straight through, or your client was kind enough to pay for your break.

BREAKS:

If you worked from 0800 till 1730 and had a half hour break at midday, your SMS should be sent in between 1630 and 1830 (at the latest) in the following format:

0800 1200 1230 1730

If you received two breaks, please SMS them in the same format. For example, if you started your shift at 0800 and finished at 2100, but you were given a 1hr break at 1200pm and another half hr break at 1800, then your SMS should look like this:

0800 1200 1300 1800 1830 2100

Before you text in the hrs you should check with your client or Crew Chief as to what hours to text. Some clients pay for breaks (we prefer that) but some don’t, they insist on us deducting the break times from the shift. Just check with them before you send in the SMS.

If you SMS an incorrect start time (such as the time on our SMS notifications, 15 mins before your actual call time) the system will not read your message.

If you SMS any other info than the info required such as ‘Thanks’, ‘Great Client’ the system will not read your message.

If you send your times through more than an hour after your finish time (or more than an hour before your finish time) then once again, the system will not automatically lock off your shift.

The database will automatically Lock Off the shifts of those Crew Members who send in a correct SMS at the conclusion of their shift and will award those Crew Members the bonus rate for that shift. Conversely, it will deduct the bonus rate for anyone who does not SMS their hours in correctly as this is one of the primary conditions of employment that must be adhered to in order to receive the bonus rate. Even if there is a Crew Chief assigned you should still SMS in your hours.

ACCEPTING OR DECLINING SHIFTS VIA SMS

If you receive an SMS in the form of a question, asking you whether or not you are available for a certain shift, you can now reply via SMS directly to the database to either Confirm or Decline that shift.

This SMS will appear something like this:
“[309] Can you do – Wed 12-09 07:45am, until 18:00pm approx at The Hilton?”

In the above example, the first number you see, 309, is the shift number.

If you would like to do this shift, all you have to do is reply to the SMS you were sent with the shift number and a y for yes. There should be no spaces or any other text. If you cannot do the shift then reply to the sms with the shift number and a n for no. The ‘y’ or ‘n’ can be upper or lower case.

So if you received the above SMS and you wanted to accept the shift you would reply to 0411795262 with the following message:

309y

If you received the above SMS and you wanted to decline the shift you would reply to 0411795262 with this message:

309n

If you choose to accept a shift in this way, you will receive a ‘Confirmation SMS’ that will look like this:

“Confirmed: Wed 12-09, 07:45am until, 18:00pm approx, at The Hilton, 477 Pitt St, Sydney, SOB, Dave Neil, 0412968418, cheers”

In the above message 15 mins has been deducted from the actual ‘Call Time’ to encourage you to be punctual. Also, the end time is approximate, please allow 4 hours after the estimated finish time in case the job takes longer than expected (unless you have another SHS booking).

If you had completed that job and you wanted to SMS in your hours; it went as long as expected with a half hour lunch break at 1300, you would SMS within an hour of your finish time the following text:

0800 1300 1330 1800

If you receive a ‘Confirmation SMS’, even if you have not received any prior ‘Question SMS’ it means that we definitely consider you to be booked on a shift. If you ever receive a ‘Confirmation SMS’ for a shift that you will not be able to attend, please let the office know ASAP either by phone call or SMS.

We may sometimes send a ‘Question SMS’ for one shift to multiple people to increase our chances of getting that shift booked quickly. If you receive a ‘Question SMS’ and reply with a ‘y’ (309y) but we have already given the shift to someone else, then you will receive a message that will look like this:

“Shift 309 is no longer available. Please stand by for more work. Cheers.”

You may be aware that a reminder SMS will be sent to you at 1600 the day before your shift. It looks like this:

“Tomorrows Job: Wed 12-09, 07:45am until, 18:00pm approx, at The Hilton, 477 Pitt St, Sydney, SOB, Dave Neil, 0412968418, cheers”

Once again, if you receive this message and you are unavailable for a shift, please contact the office ASAP to let us know.

Also, if your shift is due to begin between the hours of 2200 and 0800 (after hours) you will receive another reminder SMS twenty minutes before your shift time. The purpose of this SMS is a last minute failsafe in case you have fallen asleep. Always leave your phone switched on, near you with the volume up if you have an after hours shift, in case you accidentally doze off. Your ‘After hours Reminder SMS’ will look like this:

“Reminder: Wed 12-09, 07:45am until, 18:00pm approx, at The Hilton, 477 Pitt St, Sydney, SOB, Dave Neil, 0412968418, cheers”

Thank you all very much for your hard work and for continuing to increase our reputation and stature as a company. I appreciate your ability to adapt to these new systems that have been developed to further improve our operations systems, minimise costs and help us to maintain our impressively high rates of pay.

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