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Helpful info for SHS Crew Members

General Info

Corporate Environment

Many of our jobs take place in an extremely corporate environment. A lot of money has gone into these shows, they are generally on behalf of very large companies and are hosted in extremely exclusive locations such as five star hotels. It is extremely important to bear these things in mind when representing Show Support in the Corporate marketplace, especially when our client is Staging Connections (or any of our good clients).

Please remember the following points before arriving to work on a Show Support gig:

  1. Black Steel Caps (good condition)
  2. Long Black Trousers (good condition)
  3. No Piercings (these must be removed before arriving onsite)
  4. Neat Hair (either cut short or tied back neatly)
  5. Clean, tucked in SHS Polo Shirt.

In other words you must look respectable.

Also for any type of ‘Operating Job’, such as Audio or Followspot, you must wear Dress Blacks. This means good quality long sleeve black shirt and good quality black trousers and black shoes (steel capped). If you are in a nice suit or good clothes which are not black then you are out of uniform.

It is also of vital importance that crew always enter a venue via the staff entry and never use the main entry which is reserved for hotel guests. Always use the correct staff entry, sign in at security and then wait for your shift to commence in a back stage or back of house area out of site of the function patrons or delegates. If you are in doubt as to how to enter a certain venue, please call the office during business hours for an explanation.

INCOMING SMS – 0429368718

Please read the following information carefully.

We now have an Incoming SMS Number: 0429368718

Please note, you cannot call this number, it is for incoming SMS only.

Any messages you would like to convey to your Ops Manager can be sent by SMS to this number.

TEXTING IN TIMES AT THE END OF YOUR SHIFT

This is incredibly important, once you have finished work, as soon as your shift is completed; you are required to send an SMS to your Ops Manager detailing the hours you have just worked. If you do not text in your hours, you have not fulfilled everything required of you on a shift and will not be eligible for the bonus for that shift.

The text message (SMS) should be in the following format.

Start Time (4 digits, 24hr time, no punctuation) Space (1 space only, no punctuation) Finish Time (4 digits, 24hr time, no punctuation)

If you had a break during your shift, you should SMS in the hours of your first shift and then your second shift, with a space in between.

You do not need to include your name, or any other information at all. You are in effect communicating with the database yourself and locking off your own shift, so your SMS needs to be in the correct format.
Example: 0800 1700

If you worked straight through, or your client was kind enough to pay for your break.

BREAKS:

If you worked from 0800 till 1730 and had a half hour break at midday, your SMS should be sent in between 1630 and 1830 (at the latest) in the following format:

0800 1200 1230 1730

If you received two breaks, please SMS them in the same format. For example, if you started your shift at 0800 and finished at 2100, but you were given a 1hr break at 1200pm and another half hr break at 1800, then your SMS should look like this:

0800 1200 1300 1800 1830 2100

Before you text in the hrs you should check with your client or Crew Chief as to what hours to text. Some clients pay for breaks (we prefer that) but some don’t, they insist on us deducting the break times from the shift. Just check with them before you send in the SMS.

If you SMS an incorrect start time (such as the time on our SMS notifications, 15 mins before your actual call time) the system will not read your message.

If you SMS any other info than the info required such as ‘Thanks’, ‘Great Client’ the system will not read your message.

If you send your times through more than an hour after your finish time (or more than an hour before your finish time) then once again, the system will not automatically lock off your shift.

The database will automatically Lock Off the shifts of those Crew Members who send in a correct SMS at the conclusion of their shift and will award those Crew Members the bonus rate for that shift. Conversely, it will deduct the bonus rate for anyone who does not SMS their hours in correctly as this is one of the primary conditions of employment that must be adhered to in order to receive the bonus rate. Even if there is a Crew Chief assigned you should still SMS in your hours.

ACCEPTING OR DECLINING SHIFTS VIA SMS

If you receive an SMS in the form of a question, asking you whether or not you are available for a certain shift, you can now reply via SMS directly to the database to either Confirm or Decline that shift.

This SMS will appear something like this:
“[309] Can you do – Wed 12-09 07:45am, until 18:00pm approx at The Hilton?”

In the above example, the first number you see, 309, is the shift number.

If you would like to do this shift, all you have to do is reply to the SMS you were sent with the shift number and a y for yes. There should be no spaces or any other text. If you cannot do the shift then reply to the sms with the shift number and a n for no. The ‘y’ or ‘n’ can be upper or lower case.

So if you received the above SMS and you wanted to accept the shift you would reply to 0411795262 with the following message:

309y

If you received the above SMS and you wanted to decline the shift you would reply to 0411795262 with this message:

309n

If you choose to accept a shift in this way, you will receive a ‘Confirmation SMS’ that will look like this:

“Confirmed: Wed 12-09, 07:45am until, 18:00pm approx, at The Hilton, 477 Pitt St, Sydney, SOB, Dave Neil, 0412968418, cheers”

In the above message 15 mins has been deducted from the actual ‘Call Time’ to encourage you to be punctual. Also, the end time is approximate, please allow 4 hours after the estimated finish time in case the job takes longer than expected (unless you have another SHS booking).

If you had completed that job and you wanted to SMS in your hours; it went as long as expected with a half hour lunch break at 1300, you would SMS within an hour of your finish time the following text:

0800 1300 1330 1800

If you receive a ‘Confirmation SMS’, even if you have not received any prior ‘Question SMS’ it means that we definitely consider you to be booked on a shift. If you ever receive a ‘Confirmation SMS’ for a shift that you will not be able to attend, please let the office know ASAP either by phone call or SMS.

We may sometimes send a ‘Question SMS’ for one shift to multiple people to increase our chances of getting that shift booked quickly. If you receive a ‘Question SMS’ and reply with a ‘y’ (309y) but we have already given the shift to someone else, then you will receive a message that will look like this:

“Shift 309 is no longer available. Please stand by for more work. Cheers.”

You may be aware that a reminder SMS will be sent to you at 1600 the day before your shift. It looks like this:

“Tomorrows Job: Wed 12-09, 07:45am until, 18:00pm approx, at The Hilton, 477 Pitt St, Sydney, SOB, Dave Neil, 0412968418, cheers”

Once again, if you receive this message and you are unavailable for a shift, please contact the office ASAP to let us know.

Also, if your shift is due to begin between the hours of 2200 and 0800 (after hours) you will receive another reminder SMS twenty minutes before your shift time. The purpose of this SMS is a last minute failsafe in case you have fallen asleep. Always leave your phone switched on, near you with the volume up if you have an after hours shift, in case you accidentally doze off. Your ‘After hours Reminder SMS’ will look like this:

“Reminder: Wed 12-09, 07:45am until, 18:00pm approx, at The Hilton, 477 Pitt St, Sydney, SOB, Dave Neil, 0412968418, cheers”

Thank you all very much for your hard work and for continuing to increase our reputation and stature as a company. I appreciate your ability to adapt to these new systems that have been developed to further improve our operations systems, minimise costs and help us to maintain our impressively high rates of pay.

 

 

Occupational Health and Safety

  • Show Support is committed to ensuring a safe work place for all employees. The safety of ALL crew onsite (no matter who they are working for) is the PRIMARY concern of all Show Supporters.
  • We have a Job Safety Analysis that must be signed off on all shifts. Your Crew Chief should have it. Please visit www.showsupport.com.au then go to the crew page. Scroll down and click on the JSA page and you will be able to read a generic version of the JSA there. You can also download a copy of it there if you wish. (Crew Chiefs – this is where you should find the JSA and bring it to be signed to every Crew Chief gig you are assigned and hand it in to the office when convenient. There is also a copy of our Onsite Incident Report form. Crew Chiefs, please have these documents handy on all gigs whether you are Crew Chief at the time or not.)
  • Any Crew Members who have safety concerns, no matter how small, should report them to their Crew Chiefs ASAP even to their Ops Managers. If there is anything that you would like to suggest or add to the JSA we are very keen to hear about it.
  • Remember, no matter what your position within the organization, we are all responsible for own safety, that of our co-workers and everyone on site.
  • Anyone who has a 1st Aid Certificate should let us know ASAP for our records, and any Crew Chief (or anyone who wants to become a Crew Chief) should go out and get their St Johns 1st Aid Certificate when they can.

Show Support is committed to ensuring the health, safety and welfare of all employees, contractors and visitors. In fulfilling this obligation Show Support will consider occupational health and safety in all activities conducted at the workplace.

To achieve this, Show Support will:
Develop and implement occupational health and safety programs to ensure that all risks to health and safety at the workplace are identified, assessed and eliminated or controlled.

Consult with employees and implement agreed OHS consultative arrangements to improve the management of occupational health and safety.

Communicate with government and community bodies on occupational health and safety issues.

Provide safe systems of work to reduce accidents and incidents and the risk of injury to personnel.

Comply with relevant occupational health and safety legislative requirements.

Provide adequate information, instruction training and supervision to ensure that all employees and contractors can undertake their duties safely.

Ensure that all visitors to the workplace are informed and instructed on site safety requirements and provided with adequate supervision and necessary protective equipment.

All Managers and supervisors will ensure that the objectives of this policy are implemented and integrated into day-to-day work practices.

All employees have a responsibility to take care for the health and safety of themselves and others and to comply with Show Support occupational health and safety policy and procedures.

Responsibilities of Managers and Supervisors

Management and Supervisors have the responsibility to:
Identify hazards, assess risk and implement control strategies to minimise risk of injury to people and property;

Ensure the relevant Acts and Regulations that apply to working conditions and the work environment are observed and enforced;

Encourage consultation in addressing safety issues;

Design, purchase, install and maintain a safe site and machinery;

Develop and implement safe systems of work;

Provide adequate safety information, training and supervision.

Ensure that the workplace under their control is safe and without risks to health – the supervisor will always be held accountable for identifying any unsafe or unhealthy conditions or behaviour;

Ensure that the behaviour of all persons in the workplace is safe and without risks to health;

Attempt to remedy all problems relating to occupational health and safety. If the supervisor does not have the authority to fix the problem, they will be held accountable for reporting the matter promptly – together with any recommendations for remedial action – to a supervisor or manager who does have the necessary authority. The supervisor or manager who does have the necessary authority will be held accountable for taking prompt remedial action to eliminate any unsafe or unhealthy conditions or behaviour.

Responsibilities of Employees

All employees have the responsibility to:
Adhere to safe work practices, instructions and rules;

Immediately report any unsafe work condition or equipment to management;

Not to misuse, damage, refuse to use, or interfere with anything provided in the interest of occupational health and safety;

Perform all work duties in a manner, which ensures individual health and safety and that of all other employees;

Encourage fellow employees to create and maintain a safe and healthy work environment;

Co-operate with all other employees to enable the health and safety responsibilities of all employees be achieved.

 

Penalties

A crew member may be reviewed for their shift if:

  • They are late (after their actual start time – not the 15 mins before that we advise them to arrive)
  • They are incorrectly attired
  • They do not have at least a shifter and multitool such as a leatherman on their person
  • They do not SMS their hours in the prescribed format within 1 hr of finishing their shift
  • They do not bring the appropriate PPE (Hard hats, steel caps, safety vests) to work with them
  • They fail to bring a large bottle of water, food, sunscreen, wet weather gear etc to work with them
  • They refuse to obey reasonable instructions from their SHS superiors which have been conveyed to them in a calm, rational manner
  • They fail to accept a shift during a period of time in which they have not made themselves unavailable on the database

A crew member may be ‘zipped’ (deprived of their bonuses) for the entire payweek or as many payweeks as management sees fit, if:

  • They scream, swear, or display aggressive behaviour to a fellow crew member, client, or anyone on the worksite, or anyone on the way to or from work

    NEVER BLOW OUT A GIG!!!

    If you blow out a gig (not attend a shift you have been booked for), or are persistently late to work (two or more times in a month), you will be ‘zipped’ a week’s pay, or 40 hrs pay whichever is the greater. It is completely at the discretion of management which hrs will be ‘zipped’. We may even zip more than a week’s pay.

    NB Being ‘zipped’ means being deprived of the bonuses extra to your rate of pay. If you are new to Show Support, you will not be eligible for a bonus until your 3 months probation period is expired.

    You will also be taken off all future jobs that you have booked with us until you contact the office and explain the situation.

    You will have an R placed after your name, signifying to office staff that you are a risk. You will not be put on jobs early in the morning or late at night, so your earning capacity will be adversely affected as a result of your own actions. The office will ask for a ‘back up’ phone number we can call in the event of any future acts of unreliability – a girlfriend, flat mate, parents, friends – someone we can call that may be able to contact you in the event that you do not show up to work and are uncontactable.

    You will be put on ‘probation’ for one month. You will not receive the bonus again until you work for one month without any infractions of the employment policy (see Terms and Conditions on your login page).

    If you are already on probation and you fail to adhere to the employment policy, you will have your rate dropped to the next level below your own. If you are already on the basic rate and you cannot be dropped, your employment will be suspended.

    If your rate has been dropped already once and you fail to adhere to the employment policy, you will have your rate dropped again to the basic rate. Your one month probation period will begin again every time you fail to adhere to the employment policy.

    If admin devises a new strategy to deal with your infractions that you have not been warned about, it is probably a result of your actions, and therefore a new remedy.

    If you wish to be replaced on a shift you have accepted, then you must CALL the office (never text or email) with two working days notice. Any work you are booked for over the weekend is locked in by midday Friday, after that, you cannot get out of a shift unless it is an emergency and proof may be required.

    If you fail to show up to a shift and wish to use sickness as an excuse, then you would have to phone the office at least BEFORE your start time to let us know. If you fail to show up to a shift, and we call you and you do not answer the phone, it will be considered a Blow Out.

    Being late to work is bad, but it is infinitely better than blowing out a gig, so if you do find yourself running late, you should still show up to work.

    Blowing Out a gig is a low act. To not show up to work and not even have the decency to let anyone know is inexcusable. You let down Show Support, our clients, your fellow workers, and worst of all, you let down yourself. There is nothing worse than showing up to a job in the middle of the night and knowing that you are going to have to work even harder and for longer because some selfish bastard has simply failed to show up, without even giving the office a chance to replace them. You can be the best worker in the world at other times, but if you fail to show up to a gig you are worse than nothing. Save the excuses. We have heard every one of them. “My phone’s not working properly, my alarm didn’t ring, there was a blackout in the middle of the night, my battery died etc etc”. THERE IS NO EXCUSE! Take it from me. No matter how hard you think you are working or for how long, I have done more hours than you ever could for a longer period of years than you would care to imagine. AND I HAVE NEVER BLOWN OUT A GIG. Which is why I have absolutely no patience for those that do.

    Blowing out a gig is the ultimate cardinal sin and is seen as expression of your contempt for those who would only seek to uplift you. It means you are not as good as your word, unreliable, untrustworthy, treacherous, undependable, prepared to let your fellows down in their hour of need, selfish, lazy, noncommittal and utterly reprehensible. It is the ultimate sign of poor character. To put it simply, Show Supporters just DON’T do it. Only common loaders blow out gigs and common loaders invariably end up working for common loading companies which is a fate worse than death.

    Our reputation is all important to us at Show Support Pty Ltd.

    When you blow out a gig you damage our reputation in ways that are impossible to calculate on a financial scale. The only service we provide is you, the crew. If you do not appear on a job you have been booked for, you completely and utterly let us down. Do not strut around onsite basking in the new found respect you receive by being associated with such a fine crew unless you are prepared to meet the exacting standards that Show Supporters have set to earn that respect. The scorn, contempt and ignominy you achieve when you Blow Out a gig is dished out in equal measure to all in ripples that echo throughout eternity, and as such cannot, and will not be tolerated!

Other disciplinary measures will be considered such as temporary or permanent loss of employment, depending on the severity of the case at hand.

THE GOOD NEWS:

  • If everyone just hooks in and does a good job, the gig will be over before you know it and you will be left with the serene feeling of self-satisfaction that can only be achieved by a job well done.
  • Show Support is committed to keeping our clients happy and that can only be achieved through you.
  • Thank you for your hard work and efforts on our behalf. They are most appreciated.

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