Show Support Information Sheet
SHOW SUPPORT Pty Ltd
PO BOX 50
Email (for pays):
Email (for rostering):
- You can check all your Upcoming Jobs with us at any stage by Logging Into the online database, the Show Support Personnel Manager.
- To Log In, go to our website, http://www.showsupport.com.au and click Client Log In
- You should select Crew as your User Type
- Enter your mobile number as your Username (no spaces)
- Enter your mobile number as your Password (no spaces)
- Once you are Logged In you can change your password and check all of your upcoming bookings, your last four weeks pay history and you can also see other people who are booked on your shift with you. You can also enter your unavailability into our system if you are booked on other work or have personal commitments. We encourage everyone to update their unavailability regularly. We will assume people to be available otherwise.
- Whatever you see in the database is current.
- You will also receive SMS notifications of your shifts at the time of booking. In addition to this a reminder SMS will be sent at 16:00pm the day before your shift and if your shift occurs between 22:00pm and 08:00am (after hours) you will receive an SMS reminder 20mins before your start time.
- The pay week is from Monday to Sunday with the payday being the following Wednesday. The money is put straight into your bank account by EFT in the afternoon and pay slip is sent out which you should receive in your mail box the following day, Thursday. When you receive it you should check it against the hours that you worked straight away. If there are any problems you should report them by email to whether we have underpaid you OR overpaid you.
- If you have your own Public Liability Policy (min $10 000 000) then you may invoice us under your ABN. To do this you must provide us with a current Certificate of Currency. This can be sent to the above address, emailed to or faxed to (02) 9556 2015. Invoices received by Monday will be paid the following Wednesday.
- If you do not have your own public liability insurance then you must go on the books. When filling out the Tax File Dec, make sure you tick every applicable box, or we will not be able to pay you. Also, tick the Casual Employment box in question 7 where it asks you “On what basis are you paid?” Also, please be very careful that you get your tax file number right. The law states that people who do not fill in a Tax Dec and send it in on time are to be taxed 50%. Also, please think carefully about Q13, whether or not you would like to claim the tax free threshold. I am not advising you what to tick, but most people who tick “no” end up sending in a new form later, on which they have ticked “yes”.
Below are some really, really good tips to helps us gainfully employ you:
Carefully read the rules and regulations on the http://www.showsupport.com.au crew page and abide by them at all times.
Understand that there is a bonus built into your pay. In order to be eligible to receive it on any given shift you must:
- Be 15 minutes early.
- Always work safely and within OHS guidelines.
- Text through your hours. At the end of your shift, the last thing you should do the moment you knock off, is to text through your hours to the mobile phone number of your Ops Manager. This means the start time, the finish time, the break time, the client and the date. If this is not done, you will not be eligible for the bonus rate for that shift.
- Be appropriately dressed (Show support polo shirt, neat long black pants in winter or neat black shorts in Summer)
- Be wearing black, steel capped safety boots or shoes (AT ALL TIMES)
- Be wearing your Show Support Waist Pack with tools in it at all times on the job.
- Be courteous and obliging to the clients, keep a cool temperament, if something angers you never let it show.
- Always follow the instructions of the clients, do things their way not yours, and always stay till the end of your shift.
- Put in 110% effort
- Do not infringe any of the Workplace Regulations on the Crew page of the Show Support website.
Always answer the phone even if you are on another one of our jobs to arrange future jobs. If you are working for Show Support on a shift then you should have your phone on vibrate and not answer it unless in cases of an emergency. But if we need to ring you about something you can answer it.
If you are booked on a job, never go to sleep with your phone switched off. Leave it on and near your head. That way if you sleep in, we can ring you and wake you up. That way even if you are a bit late, you have still shown up for work, which is far better than “Blowing Out” the gig. Also jobs have a tendency to change times at the last minute and it is no use having your phone switched off.
Show Support takes a very dim view of people who do not show up to gigs they have been booked on. We would rather tell a client that we are unable provide a crewmember than to book one and have them not show up. If you blow out a gig, you might be given one more chance to redeem yourself, or you might be instantly suspended if your record was not so good in other areas. If you are given a second chance then you have a year’s probation period. If in the space of a year from the date that you blew out your first gig, you blow out a second one, then you are suspended for a year. There are no exceptions to this rule. Other companies are far more lenient than us in this regards which makes people believe that they can get away with it a few times. Please don’t test us on this. Ask around, you will see that we are deadly serious. Our reputation and good name are all important, much more so than profit. If you blow out two gigs within the space of a year, there is no way we can trust you a third time.
Never give a client your phone number even if they ask you under any circumstances. Always tell them that they must ring the office to discuss any arrangements concerning crew.
Never allow the client to change or alter bookings or times with you directly. Always tell them that they must ring the office to discuss any arrangements concerning crew.
Never allow a client to cancel an upcoming shift with you. Always tell them that they must ring the office to discuss any arrangements concerning crew.